Want support that’s flexible for you?

There are times when an organisation’s in-house IT department might be stretched or depleted, whether expected or otherwise.Despite this, there is still a requirement to safeguard the IT systems and keep them working normally to enable the business to continue to operate effectively, especially as many technologies are transitioning from a physical device to residing within the software layer.To help alleviate such circumstances, we offer flexible cloud/hybrid support.Our support is a scalable, responsive extension to your organisation’s own IT function that seamlessly augments in-house technical support services for organisations of all sizes. It is often used to provide reactive technical assistance and expertise for specialist products or on an ad hoc basis to cover staff holidays, maternity/paternity leave, illness or when staff are busy with internal projects.

We provide the following services:

  • Centralised call logging and management
  • Level 2 & 3 technical support via phone, email and remote access
  • Escalation and management of issues to vendors
  • Management and incident reporting

Supported Vendors

  • Microsoft
  • Cisco
  • HP
  • Dell
  • VMware
  • Citrix
  • NetApp
  • Symantec
  • Veaam
  • Acronis
  • Juniper
  • Motorola

*Support pricing subject to assessment, all pricing excludes VAT.

What Next? Get in touch, schedule a free 15 min chat with one of our project managers, check our diary

Bronze

  • Multi-vendor
  • Remote support (telephone, email, remote access)
  • Pre-purchase model
  • Core & advanced products covered
  • 3 options of availability – 9 am to 5 pm (Mon to Fri); 8 am to 6 pm (Mon to Fri);  24/7 incl UK Bank Holidays
  • Pricing from £795* per annum

Silver

  • Multi-vendor
  • Remote support (telephone, email, remote access)
  • Pre-purchase model
  • Core & advanced products covered
  • Availability – 24×7 incl UK Bank Holidays
  • Escalation to Microsoft Premier Support where Systems Assurance is unable to resolve internally
  • Pricing from £1195* per annum

Gold

  • Microsoft products ONLY
  • Incident logged by Systems Assurance support desk
  • Incident passed directly to Microsoft Premier – Systems Assurance does not attempt fault resolution
  • Pre-purchase model
  • Availability – 24×7 incl UK Bank Holidays
  • Microsoft Pro-active Advisory services also available
  • Pricing from £1695* per annum
DavyMarkham
"Systems Assurance spent time getting to know our systems and culture before suggesting a way forward. Thank You!" Peter Herbert,
Hydro-X
They delivered a first-class service. Systems were knowledgeable and really helpful, getting to know our processes beforehand. Matt Bell, IT
Consort Server Project
Using Systems for years, why look outside when you can use someone you trust and who have never let us
"With the right balance of technical ability and user experience - they were just what I needed to deliver the