Want support that’s flexible for you?
There are times when an organisation’s in-house IT department might be stretched or depleted, whether expected or otherwise.Despite this, there is still a requirement to safeguard the IT systems and keep them working normally to enable the business to continue to operate effectively, especially as many technologies are transitioning from a physical device to residing within the software layer.To help alleviate such circumstances, we offer flexible cloud/hybrid support.Our support is a scalable, responsive extension to your organisation’s own IT function that seamlessly augments in-house technical support services for organisations of all sizes. It is often used to provide reactive technical assistance and expertise for specialist products or on an ad hoc basis to cover staff holidays, maternity/paternity leave, illness or when staff are busy with internal projects.
We provide the following services:
- Centralised call logging and management
- Level 2 & 3 technical support via phone, email and remote access
- Escalation and management of issues to vendors
- Management and incident reporting
Supported Vendors
- Microsoft
- Cisco
- HP
- Dell
- VMware
- Citrix
- NetApp
- Symantec
- Veaam
- Acronis
- Juniper
- Motorola
What Next? Get in touch, schedule a free 15 min chat with one of our project managers, check our diary.
Bronze
- Multi-vendor
- Remote support (telephone, email, remote access)
- Pre-purchase model
- Core & advanced products covered
- 3 options of availability – 9 am to 5 pm (Mon to Fri); 8 am to 6 pm (Mon to Fri); 24/7 incl UK Bank Holidays
- Pricing from £795* per annum
Silver
- Multi-vendor
- Remote support (telephone, email, remote access)
- Pre-purchase model
- Core & advanced products covered
- Availability – 24×7 incl UK Bank Holidays
- Escalation to Microsoft Premier Support where Systems Assurance is unable to resolve internally
- Pricing from £1195* per annum
Gold
- Microsoft products ONLY
- Incident logged by Systems Assurance support desk
- Incident passed directly to Microsoft Premier – Systems Assurance does not attempt fault resolution
- Pre-purchase model
- Availability – 24×7 incl UK Bank Holidays
- Microsoft Pro-active Advisory services also available
- Pricing from £1695* per annum
*Support pricing subject to assessment, all pricing excludes VAT.